Frequently asked questions
FAQs FOR EDUCATORS
Program Options
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Delivering SMARTER Intervention (DSI) - Elementary
This program is our done-for-you Science of Reading (SOR) aligned program including Instructor Manuals, Student Workbooks, games, and additional resources following a scope & sequence for K-6 instruction. This program also comes with Progress Monitoring Assessments and a comprehensive training program to get you comfortable with a structured SOR approach to literacy instruction! Learn more here.
Delivering SMARTER Intervention (DSI) - Secondary
This program is a comprehensive, ready-to-use intervention program built specifically for middle and high school students who need foundational reading support. With built-in training, you’ll know exactly how to deliver every lesson. It’s flexible enough to meet learners where they are. Learn more here.
5 Core Components of Literacy (5CCL) Learning Lab
This program is provided as a monthly or annual membership, that provides access to new PD training each month. Plus there is a library full of SOR-aligned resources that are always available. We recommend this program for educators looking for training, PD credits, and SOR-aligned activities to supplement their current curriculum! Learn more here.
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Absolutely! We’d love to run through the program with you. Schedule a time to connect with our team here!
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You can find individual lessons and activities on TPT here.
However…
The only place where you can find our comprehensive curriculum and programming PLUS a built-in community to support you through your journey is in our Delivering SMARTER Intervention Programs.
Or…
If you aren’t looking for a comprehensive curriculum overall but want cost-effective professional development and aligned resources, join us in our 5CCL Learning Lab.
Technical Questions
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If you have already signed up for a program with us (at any time!) then you already have your login information, as all of your materials are part of one library.
Log in here with the same email with which you signed up, enter your password, and you will find all of your program materials in your library.
If you forgot your password, click “Forgot Password” to reset it!
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The most common issue folks run into is that the browser cache or browsing data is corrupted and/or there is a firewall issue caused by network settings or anti-virus software.
Most Common Fix
✨We suggest clearing the cache of your browser and/or making sure your browser is up to date.
Additional Troubleshooting Options
➡️ If you have anti-virus software on your computer/phone, please make sure that the SMARTER site (and our Kajabi hosting site) is on the safe list. We have noticed that a recent McAfee update has created issues for some users.
➡️ If you're connecting through a school/business computer or network, please make sure the IT team has added the SMARTER Intervention site and our hosting platform (https://ascend-smartalec.mykajabi.com/) to their safe list.
➡️ If the issue persists, please try restarting your computer and/or using a different browser to access the site to see if that resolves the issue
Please email us if you're still unable to access the site after performing these steps, at info@ascendlearningcenter.com
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Box is our hosting site and it provides access to program materials and documents that can be downloaded. If you’re a member you will have access to these resources and you do not download the Box App or create an account.
When you click to download a resource from the program, you may see a screen that looks like you need to sign up for Box. You don't need to. When you clicked the link, the files were downloaded to your computer download file (this file location will depend on how you have set up your computer and/or browser downloads). You may need to unzip the folder to extract the individual files.
If you continue to have issues related to our Box hosting service, please email us at info@ascendlearningcenter.com.
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All of the lessons are provided in PDF format for a print-and-go option. We also provide PowerPoint files for the digital interactive lessons. To keep digital pieces interactive, do not enter slideshow mode. Leave the file in “edit” mode to keep the pieces moveable and text boxes available for typing.
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If you would like to convert the digital lesson files from PowerPoint to Google Slides, follow the instructions below.
First, download the digital lesson from your library.
Next, open your Google Drive. You can open your downloads on your computer and drag and drop the lesson into your Drive!
For a step-by-step outline of this process, check out this blog!
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This is an optional resource for our intervention and special education teachers (+ SLPs) to look at student performance.
For more information on digital data tracking, check out our blog here! This blog will lead you to our full data tracking series, as well as walk through how to data track digitally!
Payment Questions
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Schools can pay with a credit card, submit purchase orders, and request a quote using our school purchasing page.
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We offer discounts for school or clinic purchases of 5 or more licenses to DSI Elementary. If you would like to submit a purchase order or get a quote for your school, you can do so at our school purchase page.
The program is available for individual purchase here: DSI - Elementary or DSI - Secondary
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To update your credit card information for an ongoing payment plan or membership, please follow these steps:
2. Click on your Avatar in the top right corner of the page
3. Click 'Settings' from the dropdown
4. Click 'Billing Info' in the top right corner of the page
5. Click 'Update' next to the currently listed credit card
6. Complete the prompt to enter the updated card information.
7. Last, click ‘Update Card’ to apply and keep the changes
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If you purchased the Delivering SMARTER Intervention (DSI) program using the payment plan option, then you must complete 6 or 12 monthly payments, depending on the payment plan duration you signed up for.
Please note that payment plans are not a membership subscription and must be finished in order to complete your purchase of the DSI program.
If you are not sure how many you have left, feel free to reach out to us at info@ascendlearningcenter.com and we can get that answer for you!
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5CCL Learning Lab
If you want to take a break from the 5 Core Components of Literacy Library for any reason, we are more than happy to help you with that!
Please contact us via email at info@ascendlearningcenter.com to let us know you would like to cancel. Please include the name and email address associated with your account, and we will take care of the rest! You will receive an email confirming your cancellation.
Delivering SMARTER Intervention (DSI)
The program has a 30-day guarantee window from the date of purchase. If you are still in your 30-day window, contact us at info@ascendlearningcenter.com to request a refund. Please include the name and email address associated with your account, and we will take care of the rest!
Refunds cannot be issued, and payment plans can not be canceled after the 30-day guarantee window. Please see our Terms and Conditions.
Professional Development Questions
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We offer PD certificates for most of our trainings. Upon completion of all video modules and passing any associated quizzes, you will be sent a certificate of completion for Continuing Maintenance Hours (CMH) or Professional Development (PD) hours.
On Demand Training
All of on-demand spotlight training modules offer a PD certificate that is emailed after successfully completing the quiz included in the training.
Delivering SMARTER Intervention Implementation Training
The Delivering SMARTER Intervention (DSI) programs offer a PD certificate that is emailed after successfully completing the quiz(zes) included in the training.
If you have completed all training modules and have passed all the quizzes but you have not received your certificate of completion, please send us an email at info@ascendlearningcenter.com.
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Teachers
We provide professional contact hour certificates that you can submit as part of your ongoing license renewal to your licensing/department of education.
SLPs
We do not send certificates directly to ASHA but will provide a certificate of completion for Continuing Maintenance Hours (CMHs). ASHA will allow you to use these types of CMHs for all 30 of your continuing education hours, you just have to fill out a form at the end of your certification cycle to state which CMHs you attended.
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We offer both in-person and online professional development opportunities. To learn more about what we can offer, or to request a quote for training, please visit our professional development page.
Printed Materials Questions
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You can buy printed materials at our online store or by placing a purchase order.
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If you would like a quote (including tax-exempt requests) for your school, please complete the quote request form.
If your school has already prepared a purchase order, it can be submitted here.
If your school needs a copy of our W-9 to set us up as a vendor, you can get a copy here.
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We currently ship to:
The United States (including Alaska and Hawaii), United States Military APO addresses, and Canada
International Shipping:
We do not currently ship overseas (unless the address is a Military APO as stated above). If you would like to place an overseas order, please contact us at info@ascendlearningcenter.com to receive a custom quote with international shipping.
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We use flat-rate shipping, which means the cost for shipping remains the same, regardless of the amount or type of products being purchased. Shipping costs are applied at checkout.
Some exclusions may apply for large and/or custom orders. Please see our Shipping Policy for more details.
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Printed materials have a 30-day return policy for damaged products only. We do not offer returns for other reasons. Please refer to our Refund Policy for printed materials.
Return requests must be received within 30 days of receiving your item(s). Requests can be sent to info@ascendlearningcenter.com.